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Bug 57202 – VisualEditor: Cannot save the content in test2 and mediawiki environment (Parsoid Vanish connexions limit too low?)

Last modified: 2013-11-25 22:58:37 UTC

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Bug 57202 - VisualEditor: Cannot save the content in test2 and mediawiki environment (Parsoid Vanish connexions limit too low?)
VisualEditor: Cannot save the content in test2 and mediawiki environment (Par...
Status: RESOLVED FIXED
Product: VisualEditor
Classification: Unclassified
MediaWiki integration (Other open bugs)
unspecified
All All
: Unprioritized normal
: ---
Assigned To: James Forrester
:
: 57194 (view as bug list)
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2013-11-18 17:57 UTC by Rummana Yasmeen
Modified: 2013-11-25 22:58 UTC (History)
10 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments
Screenshot of the error (37.19 KB, image/png)
2013-11-18 18:08 UTC, Rummana Yasmeen
Details

Description Rummana Yasmeen 2013-11-18 17:57:02 UTC
Environment:test 2
SamplePage:
OS:MAC OS X 10.8.5
Comment 1 Rummana Yasmeen 2013-11-18 18:01:10 UTC
Steps to reproduce:

1.Attempt to modify any content on any page in test2 environment .
2.Click the Save button 

Observed Result:
The spinner for saving continues for a long time but the content does not get saved .And "An error occurred" message appeared on the dialogue box
See the screenshot attached

Browser:Chrome Version 26.0.1410.65
and FF 25
Comment 2 Rummana Yasmeen 2013-11-18 18:08:07 UTC
Created attachment 13825 [details]
Screenshot of the error
Comment 3 Rummana Yasmeen 2013-11-18 18:14:16 UTC
Sample Page: https://test2.wikipedia.org/w/index.php?title=Verify_56274&veaction=edit
Comment 4 Gabriel Wicke 2013-11-18 22:10:00 UTC
Any errors in the JS console?
Comment 5 Rummana Yasmeen 2013-11-18 22:15:57 UTC
I am not getting this issue anymore.The new page creation and content saving both are working now.
Comment 6 Rummana Yasmeen 2013-11-18 22:44:42 UTC
Happened again on test2 . No errors in the JS console.On the dialog box there was a message:Error: Error contacting the Parsoid server
Comment 7 Gabriel Wicke 2013-11-18 23:11:12 UTC
That might be a different issue, possibly with the parsoid service setup used by test2. AFAIK it is not using the Parsoid production cluster. The QA folks have been working on this recently and would know more.
Comment 8 Chris McMahon 2013-11-18 23:19:54 UTC
To the best of my knowledge, test2 and mediawiki.org are using the production Parsoid instance.  Please let us know if that is not the case.
Comment 9 Elitre 2013-11-18 23:20:38 UTC
I got the Parsoid server message as well a few minutes ago on that page.
Then I tried again (from Opera, unlogged, then from FF and Chrome while logged in) and it just saved. :/
Comment 10 Rummana Yasmeen 2013-11-18 23:24:23 UTC
I just got this error on production too.
Comment 11 Rummana Yasmeen 2013-11-19 04:00:01 UTC
After the fix,I am not getting that error message.
However, after keeping the editor for a long time and then attempting to save the content gives the following js error.

Uncaught TypeError: Cannot read property 'saveRetries' of undefined
(anonymous function)
fire load.php:12
self.fireWith load.php:14
self.fire load.php:14
(anonymous function)
fire load.php:12
self.fireWith load.php:14
done load.php:119
callback

Assuming it as a separate issue?
Comment 12 Rummana Yasmeen 2013-11-19 04:01:11 UTC
After keeping the editor open for long time*(In reply to comment #11)
> After the fix,I am not getting that error message.
> However, after keeping the editor for a long time and then attempting to save
> the content gives the following js error.
> 
> Uncaught TypeError: Cannot read property 'saveRetries' of undefined
> (anonymous function)
> fire load.php:12
> self.fireWith load.php:14
> self.fire load.php:14
> (anonymous function)
> fire load.php:12
> self.fireWith load.php:14
> done load.php:119
> callback
> 
> Assuming it as a separate issue?
Comment 13 James Forrester 2013-11-19 06:12:10 UTC
(In reply to comment #11)
> After the fix,I am not getting that error message.
> However, after keeping the editor for a long time and then attempting to save
> the content gives the following js error.
> 
> Uncaught TypeError: Cannot read property 'saveRetries' of undefined
> (anonymous function)
> fire load.php:12
> self.fireWith load.php:14
> self.fire load.php:14
> (anonymous function)
> fire load.php:12
> self.fireWith load.php:14
> done load.php:119
> callback
> 
> Assuming it as a separate issue?

Yes, that's distinct; marking this as FIXED, but please re-open if it re-occurs.
Comment 14 Rummana Yasmeen 2013-11-20 18:04:43 UTC
Verified this issue.
Created a separate ticket for idle time issue:https://bugzilla.wikimedia.org/show_bug.cgi?id=57314
Comment 15 Gabriel Wicke 2013-11-25 22:58:37 UTC
*** Bug 57194 has been marked as a duplicate of this bug. ***

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